Overview:
We are seeking a skilled Technical Support professional to join our team. As a Technical Support specialist, you will be responsible for providing excellent customer service and resolving technical issues for our clients. This is a good opportunity for career growth.

Responsibilities:

● Respond to service tickets.

● Perform basic handyman-type repairs.

● Assist with tracking/oversight of preventative maintenance work performed by vendors.

● Assist the Workplace team with large office moves and restacks.

● Assist with event setup and teardown.

● Research and resolve maintenance problems related to facilities/building operations.

● Partner with vendors to ensure service expectations are met, including but not limited to janitorial, food service, etc.

● Coordinate all desk assignments and small moves.

● Set up new hire desks with supplies and verify all furniture/equipment is present/operational.

● Maintain facilities floor maps via a computer-aided floorplan management system.

● Assist with office supply and stationery checks.

● Ad hoc projects & activities as they arise.

Requirements:

● 1 - 2 years of related experience.

● Proficient in creating and editing documents, spreadsheets and presentations. Working knowledge of G-Suite is a bonus.

● Experience working in a customer-facing environment.

● Good communication and interpersonal skills.

● Strong organization skills.

● Ability to multi-task and prioritize in a fast-paced environment.

● Comfortable with changing priorities and responsibilities.

● Enjoy working with a fun, diverse team.

● Feel comfortable keeping a watchful eye of every visitor who enters the building.

Education:

● BS/BA degree preferred or equivalent experience.

Job Type: Contract

Pay: $24.61 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person